Refund Policy

Last Updated: 7 August 2026

Technion aims to deliver high-quality professional services. This Refund Policy outlines when refunds are eligible and how they are processed.

1. General Refund Policy

Due to the nature of digital, creative, and technical services, refunds are issued only under specific conditions described below.

2. Eligible Refund Situations

A refund may be approved if:

  • No work has started on the project
  • Cancellation is requested within 24 hours of payment
  • A duplicate payment or technical billing error occurred
  • A refund is approved through mutual agreement

3. Non-Refundable Situations

Refunds will not be provided when:

  • Work has already begun
  • Research, planning, or design drafts have been delivered
  • Delays are caused by the client (approvals, content, access, etc.)
  • Service expectations differ from the agreed scope
  • SEO or marketing results do not meet expectations (due to external factors)
  • Third-party fees were purchased (domains, hosting, plugins, ads budget)

4. Partial Refunds

Partial refunds may be considered only when:

  • Only a portion of the work has been completed.
  • The project is discontinued by mutual agreement.

Refund amount will depend on completed tasks and resource usage.

5. Project Inactivity Policy

  • Projects inactive due to client silence for more than 30 days will be closed automatically.
  • Payments will not be refunded for inactive or abandoned projects.

6. Refund Processing Time

Approved refunds are processed within 7–14 business days to the original method of payment.

7. How to Request a Refund

Email your request to [email protected] with the following details:

  • Full name
  • Project details
  • Transaction ID
  • Reason for refund

Our team will review the request and respond within 2–5 working days.

8. Policy Updates

Technion may update this Refund Policy at any time. Revised versions will be posted with an updated date at the top of this page.